Refund Policy
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Refund Policy

What does my guarantee cover?
All of the televisions we sell are covered by a ‘1 Year Parts & Labour Back-to-Base Guarantee’ (unless otherwise stated on the advert). Please keep the invoice as proof of purchase and guarantee.

What should I do if my TV develops a fault?
In the unlikely event of a fault please contact us via email or by phone with your invoice number. Our engineers may initially call you to see if the problem can be resolved over the phone. If this is not possible, then the television be collected from your home and a repair will be arranged. Please retain the original packaging that came with the item to ensure safe delivery. Please note: if additional packaging is required, there will be a surcharge for this.

 

If we cannot repair the item, we will endeavor to exchange the television for an exact replacement or the nearest replacement in terms of specification.

This does not apply to faults caused by accident, neglect or misuse (for which there can be no refund or exchange). Please check the plug, batteries, fuse and the manufacturer’s operating instructions before contacting us. Please retain all original packaging in case of a return, replacement or repair.

 

Please ensure that when packing items for return, no accessories / stands are placed in front of the screen. Any items that sustain damage caused by incorrect packaging from the customer will not be refunded.

Return Within 7 Days


We want you to be delighted with your new television. If for any reason you are unhappy, an order can be cancelled within 7 days of delivery. The item must be returned boxed and with any other packaging, unused and in original condition with any accessories. A refund will then be made upon inspection of the TV, minus a £30 restocking fee.

Any items that are delivered directly to your door must be checked before they are signed for. Please open packaging and check the condition of the item before signing for it.

Don't find what your looking for ?
CONTACT US FOR A WIDE SELECTION OF CHEAP TV DEALS
0121 327 3273
Our personal shoppers will be happy to use their vast knowledge and experience to provide you with advice on buying the best television for your exact needs and budget. Additionally, if you would like any more information about the cheap TV deals we offer, including our impressive smart HD TV deals, please don't hesitate to get in contact with our friendly team today.

About Electronic World

208 Bromford Lane
Erdington
Birmingham
B24 8DL

Customer Center

Sales: 0121 769 2623 Wholesale: 0121 769 2623 opening hours mon-fri am 09:00 - pm 17:30 sat am 9:00 - pm 15:30

Store Locator

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There are 3 easy ways to buy:


Home delivery:

- We have now started delivering right to your door! Alternatively you can collect free of charge from one of our 7 branches (see steps below)

- Not all items are available for home delivery, however, for example plasma televisions due to weight restrictions and clearance items. Items available for home delivery will have the 'delivery available' icon visible on the specific product page just above the price.

- You can pay in full online and follow the steps on the website, charges will be added to your order when 'standard delivery' option is selected.

- Alternatively, you can pay in full over the phone via our sales team available on 0121 769 2623.

- Delivery can take a minimum of 2 working days, depending on stock availability.

Please note: We can only deliver to the card billing address for security reasons. If delivery address and card address do not match we may ask to see ID to confirm your identity and/or address. This can be done by via email.


Pay online and collect:

- Click on "Buy Now" which will take you to the shopping basket. Follow the details online.

- You will be asked to select 1 of the 6 Electronic World depots from where you would like to collect your TV (see the 'Store Locator' on the bottom right corner of the website for more details on the 6 Electronic World locations).

- Follow the step by step payment pages to complete your order.

- We will transfer your TV free of charge to your chosen Electronic World depot and will telephone you to arrange a mutually convenient time for you to collect your purchase. You should take the card you paid with, and proof of name and address details with you when you go to collect (driving license/house bill/bank statement). The TV will be demonstrated to you and then it is yours to take away!

Please note: Failure to produce the card and relevant ID means we are unable to release goods on collection.


Or


Pay a deposit over the phone and remaining balance on collection:

- Ring our dedicated sales team on 0121 769 2623 (During office hours Monday-Saturday 9am-5.30pm) to pay a £50 deposit by credit/debit card over the phone. This will reserve the TV for you.

- We will transfer the TV free of charge to your choice of Electronic World depot and will telephone you to arrange a mutually convenient time for you to collect your purchase.

- You can pay the balance on collection by cash or credit/debit card. You should take the card you paid with and proof of name and address details with you when you go to collect (driving license/house bill/bank statement). The TV will be demonstrated to you and then it is yours to take away! Please note: Failure to produce the card and relevant ID means we are unable to release goods on collection

Please note your credit/debit card WILL NOT BE CHARGED until we have arranged the transfer of the TV to your chosen Electronic World branch. We DO NOT charge for items that are out of stock until the item is in stock and arrangements for collection have been made.

There is free parking outside each Electronic World depot

Please see the FAQ page for more information on buying from us



"Graded" televisions are items that High Street retailers can't sell on for various reasons. This may be because the TVs are surplus stock, end of line/discontined models, 30 day customer returns, unwanted gifts, or items with damaged packaging.

When the TVs come into us at Electronic World they are technically tested, processed, repackaged and offered for sale. Before sale, all televisions undergo a comprehensive quality control process by our engineers. In the majority of cases the item will be supplied with its original packaging and will be "as new" - the items we sell are not used. If the original packaging is not supplied we will supply other secure packaging to keep the TV well protected in transit.

All TVs sold on this website carry a 12 month 'return to base' warranty provided by ourselves (unless otherwise stated). Our guarantee on all of our products demonstrates our confidence in each and every product we sell. Upon collection the TV is unwrapped and you are given a demonstration of the TV for your peace of mind. This really is an amazing way to save hundreds off "Brand New" prices without sacrificing any of the quality or performance!