Refund Policy
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Refund Policy

What does my guarantee cover?
All of the televisions we sell are covered by a ‘1 Year Parts & Labour Back-to-Base Guarantee’ (unless otherwise stated on the advert). Please keep the invoice as proof of purchase and guarantee.
 
What should I do if my TV develops a fault?
In the unlikely event of a fault please contact us via email or by phone with your invoice number. Our engineers may initially call you to see if the problem can be resolved over the phone. If this is not possible, then the television will need to be taken to any Electronic World depot for a repair/ exchange. We will arrange to repair and return the product free of charge to the depot of your choice. If we cannot repair the television we will endeavour to exchange the television for an exact replacement or the nearest replacement in terms of specification. Please note all exchanges must be undertaken at the collection depot.

This does not apply to faults caused by accident, neglect or misuse (for which there can be no refund or exchange). Please check the plug, batteries, fuse and the manufacturer’s operating instructions before contacting us. We strongly advise you to retain all original packaging in case of a return, replacement or repair.
 
Return Within 7 Days
We want you to be delighted with your order. If for any reason you are unhappy, an order can be cancelled in writing within 7 days of delivery. If the product was supplied boxed at the time of collection you should return it boxed and with any other packaging, unused and in original condition with any accessories and any supplied free gifts. A refund will then be made upon inspection of the TV.
 
Items That Are Delivered
Any items that are delivered directly to your door must be checked before they are signed for. If the item is signed for, Electronic World cannot accept any responsibility for damaged items. Please open packaging and check the condition of the item before signing for it.
 
Any items that are delivered directly to you, the customer, come with a return to base warranty. In the event of a fault / repair you must return the item to Electronic World (Birmingham) or one of the Electronic World collection depots with prior arrangement. The item will be checked before signing for receipt and if the item is damaged, Electronic World will not accept the damaged product. All costs for returning the item back to Electronic World will be incurred by the customer.
Don't find what your looking for ?
CONTACT US FOR A WIDE SELECTION OF CHEAP TV DEALS
0121 327 3273
Our personal shoppers will be happy to use their vast knowledge and experience to provide you with advice on buying the best television for your exact needs and budget. Additionally, if you would like any more information about the cheap TV deals we offer, including our impressive smart HD TV deals, please don't hesitate to get in contact with our friendly team today.

About Electronic World

208 Bromford Lane
Erdington
Birmingham

Customer Center

Sales: 0121 769 2623 Wholesale: 0121 769 2623 opening hours mon-sat am 09:00 - pm 17:30

Store Locator

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There are 3 easy ways to buy:


Home delivery:

- We have now started delivering right to your door! Alternatively you can collect free of charge from one of our 7 branches (see steps below)

- Not all items are available for home delivery, however, for example plasma televisions due to weight restrictions and clearance items. Items available for home delivery will have the 'delivery available' icon visible on the specific product page just above the price.

- You can pay in full online and follow the steps on the website, charges will be added to your order when 'standard delivery' option is selected.

- Alternatively, you can pay in full over the phone via our sales team available on 0121 769 2623.

- Delivery can take a minimum of 2 working days, depending on stock availability.

Please note: We can only deliver to the card billing address for security reasons. If delivery address and card address do not match we may ask to see ID to confirm your identity and/or address. This can be done by via email.


Pay online and collect:

- Click on "Buy Now" which will take you to the shopping basket. Follow the details online.

- You will be asked to select 1 of the 6 Electronic World depots from where you would like to collect your TV (see the 'Store Locator' on the bottom right corner of the website for more details on the 6 Electronic World locations).

- Follow the step by step payment pages to complete your order.

- We will transfer your TV free of charge to your chosen Electronic World depot and will telephone you to arrange a mutually convenient time for you to collect your purchase. You should take the card you paid with, and proof of name and address details with you when you go to collect (driving license/house bill/bank statement). The TV will be demonstrated to you and then it is yours to take away!

Please note: Failure to produce the card and relevant ID means we are unable to release goods on collection.


Or


Pay a deposit over the phone and remaining balance on collection:

- Ring our dedicated sales team on 0121 769 2623 (During office hours Monday-Saturday 9am-5.30pm) to pay a £50 deposit by credit/debit card over the phone. This will reserve the TV for you.

- We will transfer the TV free of charge to your choice of Electronic World depot and will telephone you to arrange a mutually convenient time for you to collect your purchase.

- You can pay the balance on collection by cash or credit/debit card. You should take the card you paid with and proof of name and address details with you when you go to collect (driving license/house bill/bank statement). The TV will be demonstrated to you and then it is yours to take away! Please note: Failure to produce the card and relevant ID means we are unable to release goods on collection

Please note your credit/debit card WILL NOT BE CHARGED until we have arranged the transfer of the TV to your chosen Electronic World branch. We DO NOT charge for items that are out of stock until the item is in stock and arrangements for collection have been made.

There is free parking outside each Electronic World depot

Please see the FAQ page for more information on buying from us



"Graded" televisions are items that High Street retailers can't sell on for various reasons. This may be because the TVs are surplus stock, end of line/discontined models, 30 day customer returns, unwanted gifts, or items with damaged packaging.

When the TVs come into us at Electronic World they are technically tested, processed, repackaged and offered for sale. Before sale, all televisions undergo a comprehensive quality control process by our engineers. In the majority of cases the item will be supplied with its original packaging and will be "as new" - the items we sell are not used. If the original packaging is not supplied we will supply other secure packaging to keep the TV well protected in transit.

All TVs sold on this website carry a 12 month 'return to base' warranty provided by ourselves (unless otherwise stated). Our guarantee on all of our products demonstrates our confidence in each and every product we sell. Upon collection the TV is unwrapped and you are given a demonstration of the TV for your peace of mind. This really is an amazing way to save hundreds off "Brand New" prices without sacrificing any of the quality or performance!