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All of the televisions we sell are covered by a '1 Year Parts & Labour Back-to-Base Guarantee', unless otherwise stated on the product page. Some items that have been reduced in price may have a shorter guarantee period. Please keep the invoice as proof of purchase and guarantee.
Technical fault within 30 days of buying: Electronic World will replace your TV with the exact model. If that model is not available another will be offered to the same specification and price. Alternatively you can opt for a full refund.
Technical fault after 30 days of buying: Electronic World will repair your TV free of charge
In the unlikely event of a fault please contact us via email to sales@electronicworldtv.co.uk or by phone on 0845 539 9993 with your invoice number and model number of the TV. The television should be taken to any Electronic World depot for a repair/ exchange (see above). We will repair and return the product free of charge to the depot of your choice. If we cannot repair the television we will endeavour to exchange the television for an exact replacement or the nearest replacement in terms of specification. Please note all exchanges/returns must be undertaken at the collection depot.
This does not apply to faults caused by accident, neglect or misuse (for which there can be no refund or exchange). Please check the plug, batteries, fuse and the manufacturer's operating instructions before contacting us. We advise you to retain all original packaging in case of a return, replacement or repair.
Please note all TVs sold by Electronic World are fitted with a security seal inside the TV. This seal will be broken if the TV is opened. The seal is fitted to ensure that the TV is not tampered with before being returned to us. You must ensure that during the guarantee period the TV is not given to a third party for inspection/repair, because doing so will break the seal and your guarantee will become void. Electronic World reserves the right to refuse repair/exchange of a TV that has a damaged seal upon return to us. |
